[rt-users] auto-create new user account upon first ticket submission
Noah
admin2 at enabled.com
Wed Apr 4 09:17:10 EDT 2007
see below
Ken O'Driscoll wrote:
> On Tue, 2007-04-03 at 23:58 -0700, Noah wrote:
>> Hi there,
>>
>> I am running rt-3.6.3 on a FreeBSD 6.2 machine.
>>
>> I missed this in the documentation nor could I figure out the proper
>> configuration in the
>>
>> Every time I send an email from an email that is not associated with a
>> particular user to the queue email address I get an email response with
>> "Ticket creation failed" appearing in the Subject line.
>>
>> Please let me know how I can auto-create a new user account based on the
>> email with the first ticket submission. So an unknown user is instantly
>> added to the rt3 system?
>
>
> Hi Noah,
>
> You just have to give the Everyone group CreateTicket privs for each
> queue you want to auto-create requestors.
>
> - Ken.
>
>
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Hi,
Okay, I see what is happening. There is a user that is disabled with
the same email address.
1) how do I delete a user? I have not been able to find the
2) how do I reactivate a user?
3) I had to specifically search for the user name because the user did
not show up in the "Privileged users" list even after I checked the
"Include disabled users in search." and click "go"
4) It'd be nice if the logs explained which user has been disabled.
This is the relevant log entry:
---- snip -----
[Wed Apr 4 13:04:40 2007] [error]: Disabled User: 109 failed access
check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:307)
---- snip ----
Looking forward to a response.
Cheers,
Noah
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