[rt-users] auto-create new user account upon first ticket submission

Noah admin2 at enabled.com
Wed Apr 4 09:17:10 EDT 2007

see below

Ken O'Driscoll wrote:
> On Tue, 2007-04-03 at 23:58 -0700, Noah wrote:
>> Hi there,
>> I am running rt-3.6.3 on a FreeBSD 6.2 machine.
>> I missed this in the documentation nor could I figure out the proper 
>> configuration in the
>> Every time I send an email from an email that is not associated with a 
>> particular user to the queue email address I get an email response with 
>>   "Ticket creation failed" appearing in the Subject line.
>> Please let me know how I can auto-create a new user account based on the 
>> email with the first ticket submission.  So an unknown user is instantly 
>>    added to the rt3 system?
> Hi Noah,
> You just have to give the Everyone group CreateTicket privs for each
> queue you want to auto-create requestors.
>  - Ken.
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Okay,  I see what is happening.  There is a user that is disabled with 
the same email address.

1) how do I delete a user?  I have not been able to find the

2) how do I reactivate a user?

3) I had to specifically search for the user name because the user did 
not show up in the "Privileged users" list even after I checked the 
"Include disabled users in search." and click "go"

4) It'd be nice if the logs explained which user has been disabled. 
This is the relevant log entry:

---- snip -----
[Wed Apr  4 13:04:40 2007] [error]: Disabled User:  109 failed access 
check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:307)
----  snip ----

Looking forward to a response.



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