[rt-users] auto-create new user account upon first ticket submission

[Thomas Koch]

Hi Noah

To enable your disabled accout log in (maybe root?) to your RT 
Webinterface and go to:

Configuration > Users > Select a user

Here you can search your disabled user (attention: you have to tick the 
option "Include disabled users in search.". To enable the user you can 
add the right "Let this user access RT" in the section "Access control" 
of this users' preferences tab.

I hope this helps.

- Thomas

Noah wrote:
> see below
> 
> Ken O'Driscoll wrote:
>> On Tue, 2007-04-03 at 23:58 -0700, Noah wrote:
>>> Hi there,
>>>
>>> I am running rt-3.6.3 on a FreeBSD 6.2 machine.
>>>
>>> I missed this in the documentation nor could I figure out the proper 
>>> configuration in the
>>>
>>> Every time I send an email from an email that is not associated with 
>>> a particular user to the queue email address I get an email response 
>>> with   "Ticket creation failed" appearing in the Subject line.
>>>
>>> Please let me know how I can auto-create a new user account based on 
>>> the email with the first ticket submission.  So an unknown user is 
>>> instantly    added to the rt3 system?
>>
>>
>> Hi Noah,
>>
>> You just have to give the Everyone group CreateTicket privs for each
>> queue you want to auto-create requestors.
>>
>>  - Ken.
>>
>>
>> -- 
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> 
> 
> Hi,
> 
> Okay,  I see what is happening.  There is a user that is disabled with 
> the same email address.
> 
> 1) how do I delete a user?  I have not been able to find the
> 
> 2) how do I reactivate a user?
> 
> 3) I had to specifically search for the user name because the user did 
> not show up in the "Privileged users" list even after I checked the 
> "Include disabled users in search." and click "go"
> 
> 4) It'd be nice if the logs explained which user has been disabled. This 
> is the relevant log entry:
> 
> ---- snip -----
> [Wed Apr  4 13:04:40 2007] [error]: Disabled User:  109 failed access 
> check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:307)
> ----  snip ----
> 
> Looking forward to a response.
> 
> Cheers,
> 
> Noah
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