[rt-users] auto-create new user account upon first ticket submission

[Marouane HIMDI]

Noah a écrit :
> see below
>
> Ken O'Driscoll wrote:
>> On Tue, 2007-04-03 at 23:58 -0700, Noah wrote:
>>> Hi there,
>>>
>>> I am running rt-3.6.3 on a FreeBSD 6.2 machine.
>>>
>>> I missed this in the documentation nor could I figure out the proper 
>>> configuration in the
>>>
>>> Every time I send an email from an email that is not associated with 
>>> a particular user to the queue email address I get an email response 
>>> with   "Ticket creation failed" appearing in the Subject line.
>>>
>>> Please let me know how I can auto-create a new user account based on 
>>> the email with the first ticket submission.  So an unknown user is 
>>> instantly    added to the rt3 system?
>>
>>
>> Hi Noah,
>>
>> You just have to give the Everyone group CreateTicket privs for each
>> queue you want to auto-create requestors.
>>
>>  - Ken.
>>
>>
>> -- 
>> This email has passed through an IE Internet MailWall gateway
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>>
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>> -- 
>
>
> Hi,
>
> Okay,  I see what is happening.  There is a user that is disabled with 
> the same email address.
>
> 1) how do I delete a user?  I have not been able to find the
>
> 2) how do I reactivate a user?
>
> 3) I had to specifically search for the user name because the user did 
> not show up in the "Privileged users" list even after I checked the 
> "Include disabled users in search." and click "go"
>
Type "@" as a search criteria and click "go". you will find all the 
users created automatically by "RT


> 4) It'd be nice if the logs explained which user has been disabled. 
> This is the relevant log entry:
>
> ---- snip -----
> [Wed Apr  4 13:04:40 2007] [error]: Disabled User:  109 failed access 
> check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:307)
> ----  snip ----
>
> Looking forward to a response.
>
> Cheers,
>
> Noah
> _______

Best regards

Marouane HIMDI


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