[rt-users] view tickets opened by a member of my group

[Kenneth Crocker]

N.J,


	Did you get any answers for this?

Kenn
LBNL

N.J. Thomas wrote:
> hello,
> 
> How do I assign permissions such that everyone in a certain group can
> view a ticket when a single member of their group opens a ticket in
> some queue?
> 
> i.e., suppose I have two queues:
> 
>     AccountingQueue
>     MarketingQueue
> 
> and two affiliated groups:
> 
>     AccountingGroup
>     MarketingGroup
> 
> and some associated users:
> 
>     AccountingUser1
>     AccountingUser2
>     MarketingUser1
>     MarketingUser2
> 
> If MarketingUser1 opens up a ticket in AccountingQueue, everyone in
> AccountingGroup will see that ticket, in addition to MarketingUser1
> (because he opened it).
> 
> But MarketingUser2 will not see this ticket, because he doesn't have
> access permissions to AccountingQueue, nor did he open the ticket.
> 
> I would like for everyone in MarketingGroup to be able to view this
> ticket. This is for RT 3.4.x.
> 
> thanks,
> Thomas
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