[rt-users] Unable to add the RT Activity Reports Extensions

[Hersker, Steve]

Thanks, Alan - I'll check out RTx-Statistics.

Unfortunately, this morning I found that when I run a search, I get the errors below. At this point, can someone point me in the right direction as to how to best remove the RTx-Activity report extension altogether?

Thanks!!
Steve


error:  Error during compilation of /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions:
Can't locate YAML.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions line 3.

Stack:
[/opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions:3]
[YAML.pm:3]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:792]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:422]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202]
[/opt/rt3/share/html/Elements/Callback:83]
[/opt/rt3/local/html/Search/Results.html:93]
[/opt/rt3/share/html/Search/Build.html:777]
[/opt/rt3/share/html/autohandler:292]
BEGIN failed--compilation aborted at /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions line 3.

Stack:
[/opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions:3]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:792]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:422]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023]
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202]
[/opt/rt3/share/html/Elements/Callback:83]
[/opt/rt3/local/html/Search/Results.html:93]
[/opt/rt3/share/html/Search/Build.html:777]
[/opt/rt3/share/html/autohandler:292]

 
context:  1:  <a href="<% $RT::WebPath %>/Reports/Activity/index.html?<% $QueryString %>">Generate reports</a> 
2:  <%init> 
3:  use YAML; 
4:  my %args = $m->caller_args(2); 
5:   
6:  my $QueryString = $m->comp('/Elements/QueryString', query => $args{Query}); 
7:  </%init> 
...   
 
code stack:  /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:426
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202
/opt/rt3/share/html/Elements/Callback:83
/opt/rt3/local/html/Search/Results.html:93
/opt/rt3/share/html/Search/Build.html:777
/opt/rt3/share/html/autohandler:292
 
raw error



-----Original Message-----
From: Alan Brault [mailto:alan at hardwareandtools.com] 
Sent: Thursday, April 05, 2007 8:19 AM
To: Hersker, Steve
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Unable to add the RT Activity Reports Extensions

Steve:

I had the same problem with RT 3.6.3 and that particular extension. I would recommend you use RTx-Statistics instead as that is a far better extension and works like a charm with 3.6.3.

You can download it at:

http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage

--
Regards,

Alan Brault
UNIX & Web Applications Developer
Hardware and Tools Corp

On Thu, 2007-04-05 at 00:44 -0400, Hersker, Steve wrote:
> Hi all,
> 
>  
> 
> I just upgraded from RT 3.6.1 to RT 3.6.3…everything went fine. While 
> combing through the wiki, I saw the Activity Reports Extension. I 
> downloaded the extension and installed using the steps below…
> 
>  
> 
> Perl Makefile.PL
> 
> Make install
> 
> Cleared the mason cache
> 
> Restarted apache
> 
> Restarted my browser
> 
>  
> 
> But, I don’t see the extensions anywhere…I’m “assuming” that the 
> Activity reports should be under the Tools / Reports menu, but it’s 
> not there. Am I looking in the wrong place or did I miss a step?
> 
>  
> 
> Also, what’s the cleanest way to uninstall the extension at this 
> point?
> 
>  
> 
> Thx!
> 
> Steve
> 
>  
> 
> I was able to install the Service Updates and Timeline extensions 
> without any problems and both are working fine.
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com Commercial support: 
> sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com