[rt-users] Manually Creating Approvals

Jeff Stark JStark at sumtotalsystems.com
Sat Apr 7 11:18:20 EDT 2007

Thanks Torsten,
Not sure what happened, but suddenly it began working...I must have had
a Typo somewhere.
Anyhow, now its working great.
Jeff Stark



From: Ham MI-ID, Torsten Brumm [mailto:torsten.brumm at Kuehne-Nagel.com] 
Sent: Friday, April 06, 2007 8:14 PM
To: Jeff Stark; rt-users at lists.bestpractical.com
Subject: AW: [rt-users] Manually Creating Approvals

Hji jeff,

Have you checked inside the db what type the newly created ticket is? It
must be of type 'approval'

Then check the rights to your approval queue, has the guy who should
approve enought rights there?


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
<rt-users-bounces at lists.bestpractical.com>
To: RT User List <rt-users at lists.bestpractical.com>
Sent: Fri Apr 06 18:17:20 2007
Subject: [rt-users] Manually Creating Approvals


Our approval process that we need to put in place doesn't work all that
well with the approval process as documented with templates.  Our
process requires me to copy all the data from the originating ticket
then have the user populate one additional field in the approval ticket.

I have been able to create the ticket, copy the data, update the
dependencies for the ticket and display the ticket in the edit form.
However, even if I assign $ARGS{'Type'} or $ARGS{'type'} to be
"approval" it does not create the approval...rather that is, the ticket
shows up in the "Change Management" Queue, but does not appear in the
Approvals page as is the case when using the templates.

Can someone please point me in the direction of how I would manually
indicate that a ticket is to be an approval ticket?


Jeff Stark

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