[rt-users] Soft Close

Jacob Helwig Jacob at buschs.com
Mon Apr 16 10:17:12 EDT 2007

Sorry for taking so long to reply to this, especially if someone else
has already answered your question.

I haven't tried 3.6.3 yet, but I know that 3.6.1 did not have such a
feature.  If you're still looking for the ability to soft close tickets,
let me know, and I'll work on packaging up the solution we came up with

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Stacy
Sent: Tuesday, March 27, 2007 17:53
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Soft Close

I've seen some old posts in reference to a soft close feature.  Does the

concept of a soft close (closing a ticket in a specified status
after a specified amount of time passes) exist in RT 3.6.3?

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