[rt-users] Form input interface

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 17 14:37:01 EDT 2007


	Actually, we were thinking along the lines of a form (filled out by the 
user/requestor) attached to an E_mail, if that's possible. I think there 
is a way to initiate a shell program when E_mail comes to a particular 
address, but I'm not sure that's the best way to do this.


Stephen Turner wrote:
> At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote:
>> To all,
>>         We want to create an interface to RT whereby users can create 
>> tickets by sending in a form thru E-mail. Has anyone done this and do 
>> you have any examples and helpful suggestions? Thanks.
>> Kenn
> Kenn,
> Do you mean filling out a web form that generates email to RT? If so, 
> we've used cgiemail to do that.
> Also, Dirk Pape's ExtractCustomFieldValues (see wiki, Contributions 
> section) works well with this approach so that custom field values can 
> be supplied in the form.
> Steve

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