[rt-users] Form input interface

Gene LeDuc gleduc at mail.sdsu.edu
Tue Apr 17 14:05:20 EDT 2007

Hi Kenn,

I have something like this, but the form is a web form (php) and the e-mail 
is sent from the web server (not the user).  If this is what you're doing, 
I'll be happy to share what I have.  Letting the web form build the e-mail 
makes it very easy to extract the data when it hits RT because you get to 
define the data format.

At 10:31 AM 4/17/2007, Kenneth Crocker wrote:
>To all,
>         We want to create an interface to RT whereby users can create 
> tickets by sending in a form thru E-mail. Has anyone done this and do you 
> have any examples and helpful suggestions? Thanks.

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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