[rt-users] Form input interface

[Gene LeDuc]

Hi Kenn,

I have something like this, but the form is a web form (php) and the e-mail 
is sent from the web server (not the user).  If this is what you're doing, 
I'll be happy to share what I have.  Letting the web form build the e-mail 
makes it very easy to extract the data when it hits RT because you get to 
define the data format.

At 10:31 AM 4/17/2007, Kenneth Crocker wrote:
>To all,
>
>         We want to create an interface to RT whereby users can create 
> tickets by sending in a form thru E-mail. Has anyone done this and do you 
> have any examples and helpful suggestions? Thanks.
>
>Kenn
>LBNL


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University