[rt-users] Form input interface

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 17 14:38:09 EDT 2007


	We don't want the user/requestor to use the web interface at all for 
creating the ticket. Thanks.


Gene LeDuc wrote:
> Hi Kenn,
> I have something like this, but the form is a web form (php) and the 
> e-mail is sent from the web server (not the user).  If this is what 
> you're doing, I'll be happy to share what I have.  Letting the web form 
> build the e-mail makes it very easy to extract the data when it hits RT 
> because you get to define the data format.
> At 10:31 AM 4/17/2007, Kenneth Crocker wrote:
>> To all,
>>         We want to create an interface to RT whereby users can create 
>> tickets by sending in a form thru E-mail. Has anyone done this and do 
>> you have any examples and helpful suggestions? Thanks.
>> Kenn

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