[rt-users] problem installation RTFM

[Teresa Carcelén Fernández]

Hi Kevin!
Thanks a lot for your help. It works with the PREFIX option
Finally I have decided to install RTFM 2.0.4 and migrate to RTFM 2.1.40.
Here is where I am now because I have problems upgrading the schema

/usr/sbin/rt-setup-database --action schema --datadir etc/upgrade/2.1.0
PREFIX=/etc/request-tracker3.4/
Can't locate /etc/request-tracker3.4/RT_SiteConfig.pm in @INC (@INC
contains: /usr/share/request-tracker3.4/lib /etc/perl
/usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl .) at /usr/share/request-tracker3.4/lib/RT.pm line
134.

because my RT.pm contains:
$CORE_CONFIG_FILE = "/etc/request-tracker3.4/RT_Config.pm";
$SITE_CONFIG_FILE = "/etc/request-tracker3.4/RT_SiteConfig.pm";
$BasePath = '/usr/share/request-tracker3.4';
$EtcPath = '/etc/request-tracker3.4';

Have you got any idea?
Thanks a lot
Regards
Teresa
-------------------------------------------------------------------


2007/4/18, Kevin Falcone <falcone at bestpractical.com>:
>
>
> On Apr 17, 2007, at 1:56 PM, Teresa Carcelén Fernández wrote:
>
> > Hi all!
> > I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve
> > tried to install RTFM-2.2.ORC5
> > I´ve got the 2 first step:
> >    perl Makefile.PL (with a PREFIX that has the path of /lib
> > directory)
> >    make install (with a PREFIX that has the path of /lib directory)
> > I´ve no sucess on make initdb
> >
> > because I´ve obtained error:
> > Can't locate RT.pm in @INC (@INC contains: inc inc lib /opt/rt3/
> > local/lib /usr/share/request-tracker3.4/lib/lib /etc/perl /usr/
> > local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /
> > usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/
> > lib/site_perl .) at inc/Module/Install/RTx/Factory.pm - /usr/lib/
> > perl5/site_perl/5.8.7/Module/Install/RTx/Factory.pm line 12.
> >
>
> Hi Teresa
>
> What happens if you run perl Makefile.PL and answer the questions if
> asks, rather than using PREFIX?
>
> -kevin
>
> > make: *** [initdb] Error 2
> > but I´ve created the schema with:
> > $ psql -d rtdb -U rtuser < schema.Pg
> >
> > I´ve checked in the Admin/Tools/Configuration.html there´s no
> > RT::FM installation. Is it really doesn´t installed?
> >
> > Also I´ve added (reading messages below) in the file:
> > inc/Module/Install/RTx/Factory.pm
> > dba-password => $RT::DatabasePassword
> >
> > I don´t understand how the following error appears when I link in
> > the Overview RTFM Tab
>
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