[rt-users] problem installation RTFM

Kevin Falcone falcone at bestpractical.com
Wed Apr 18 16:31:56 EDT 2007

On Apr 17, 2007, at 1:56 PM, Teresa Carcelén Fernández wrote:

> Hi all!
> I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve  
> tried to install RTFM-2.2.ORC5
> I´ve got the 2 first step:
>    perl Makefile.PL (with a PREFIX that has the path of /lib  
> directory)
>    make install (with a PREFIX that has the path of /lib directory)
> I´ve no sucess on make initdb
> because I´ve obtained error:
> Can't locate RT.pm in @INC (@INC contains: inc inc lib /opt/rt3/ 
> local/lib /usr/share/request-tracker3.4/lib/lib /etc/perl /usr/ 
> local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 / 
> usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/ 
> lib/site_perl .) at inc/Module/Install/RTx/Factory.pm - /usr/lib/ 
> perl5/site_perl/5.8.7/Module/Install/RTx/Factory.pm line 12.

Hi Teresa

What happens if you run perl Makefile.PL and answer the questions if  
asks, rather than using PREFIX?


> make: *** [initdb] Error 2
> but I´ve created the schema with:
> $ psql -d rtdb -U rtuser < schema.Pg
> I´ve checked in the Admin/Tools/Configuration.html there´s no  
> RT::FM installation. Is it really doesn´t installed?
> Also I´ve added (reading messages below) in the file:
> inc/Module/Install/RTx/Factory.pm
> dba-password => $RT::DatabasePassword
> I don´t understand how the following error appears when I link in  
> the Overview RTFM Tab

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