[rt-users] Collapsed View of Ticket?

Kenneth Marshall ktm at rice.edu
Thu Apr 19 08:49:01 EDT 2007


What is the use case for this? The transaction headers without the
content seems to be not very useful. That means that everyone will
be clicking the "show" button for transaction content after transaction
content. I can assure you that unless you are fortunate enough to have
robotic automatons as your users who can be programatically trained,
you will need to routinely look at far more that just the headers.
That being said, we have setup a couple of toggles that control the
verbosity of the ticket display, but without your use-case it is hard
to determine if these changes would be applicable.


On Thu, Apr 19, 2007 at 01:35:25PM +0100, D.J.Rickard at brighton.ac.uk wrote:
> Just giving this a bump in case anyone has any ideas...
> > As a user of other systems just starting to look at RT, can someone
> > please point me in the right direction here?
> > 
> > What I want to do is make the default view of an individual ticket to
> > just display the transaction headers and use the [show] style of link
> > that you get with emails to display the transaction content.  It would
> > be nice to be able to switch between the standard expanded view and
> the
> > collapsed view as well.
> > 
> > I appreciate this will probably require local configuration, but would
> > appreciate a pointer or to know if anyone else has done this?
> > 
> > Thanks
> > David
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