[rt-users] Collapsed View of Ticket?

[D.J.Rickard at brighton.ac.uk]

Just giving this a bump in case anyone has any ideas...


> As a user of other systems just starting to look at RT, can someone
> please point me in the right direction here?
> 
> What I want to do is make the default view of an individual ticket to
> just display the transaction headers and use the [show] style of link
> that you get with emails to display the transaction content.  It would
> be nice to be able to switch between the standard expanded view and
the
> collapsed view as well.
> 
> I appreciate this will probably require local configuration, but would
> appreciate a pointer or to know if anyone else has done this?
> 
> Thanks
> David