[rt-users] How to get CustomFields to tickets list?

[Mathew]

I don't really *know* the answer but every time I see a custom field
being addressed it looks like CF.{FieldName}

Mathew

Petr Grolmus wrote:
> Hello,
> 
> does anyone know how to get values from CustomField to the tickets list?
> I found that I need to modify the $DefaultSearchResultFormat in
> RT_SiteConfig, but I cannot figure how to force RT print values of custom
> field named "Area". I tried something like this:
> 
> Set ($DefaultSearchResultFormat, qq{
>     '<B><A
> HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
>     '<B><A
> HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
>     Status,
>     QueueName,
>     OwnerName,
>     Priority,
>     CustomField{Area},
>     '__NEWLINE__',
>     '',
>     '<small>__Requestors__</small>',
>     '<small>__CreatedRelative__</small>',
>     '<small>__ToldRelative__</small>',
>     '<small>__LastUpdatedRelative__</small>',
>     '<small>__TimeLeft__</small>',
>     ''});
> 
> Even several next possible modification such as:
> CustomField{\"Area\"}
> '__CustomField{Area}__'
> '__CustomField{"Area"}__'
> 
> I've tried to change CustomField to CF - in regular expression should work
> both ways - but nothing helped :(
> 
> I'm using RT 3.6.1 from Debian Linux.
> 
> Thanx,
> -indy
> 
> --------------------------------------------------------------------------
>  Petr Grolmus
> 
>  Laboratory for Computer Science
>  University of West Bohemia
>  Univerzitni 20, 306 14 Pilsen                      Tel.: +420 377 632 851
>  Czech Republic                                    E-mail: indy at civ.zcu.cz
> --------------------------------------------------------------------------
> 
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