[rt-users] How to get CustomFields to tickets list?

[Petr Grolmus]

It works! :)

Thanx,
-indy

> I don't really *know* the answer but every time I see a custom field
> being addressed it looks like CF.{FieldName}
>
> Mathew
>
> Petr Grolmus wrote:
> > Hello,
> >
> > does anyone know how to get values from CustomField to the tickets list?
> > I found that I need to modify the $DefaultSearchResultFormat in
> > RT_SiteConfig, but I cannot figure how to force RT print values of custom
> > field named "Area". I tried something like this:
> >
> > Set ($DefaultSearchResultFormat, qq{
> >     '<B><A
> > HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
> >     '<B><A
> > HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> >     Status,
> >     QueueName,
> >     OwnerName,
> >     Priority,
> >     CustomField{Area},
> >     '__NEWLINE__',
> >     '',
> >     '<small>__Requestors__</small>',
> >     '<small>__CreatedRelative__</small>',
> >     '<small>__ToldRelative__</small>',
> >     '<small>__LastUpdatedRelative__</small>',
> >     '<small>__TimeLeft__</small>',
> >     ''});
> >
> > Even several next possible modification such as:
> > CustomField{\"Area\"}
> > '__CustomField{Area}__'
> > '__CustomField{"Area"}__'
> >
> > I've tried to change CustomField to CF - in regular expression should work
> > both ways - but nothing helped :(
> >
> > I'm using RT 3.6.1 from Debian Linux.
> >
> > Thanx,
> > -indy
> >
> > --------------------------------------------------------------------------
> >  Petr Grolmus
> >
> >  Laboratory for Computer Science
> >  University of West Bohemia
> >  Univerzitni 20, 306 14 Pilsen                      Tel.: +420 377 632 851
> >  Czech Republic                                    E-mail: indy at civ.zcu.cz
> > --------------------------------------------------------------------------
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
>

                                              Petr Grolmus

--------------------------------------------------------------------------
 Petr Grolmus

 Laboratory for Computer Science
 University of West Bohemia
 Univerzitni 20, 306 14 Pilsen                      Tel.: +420 377 632 851
 Czech Republic                                    E-mail: indy at civ.zcu.cz
--------------------------------------------------------------------------