[rt-users] RT 3.6.3 Issue sending email to RT Queues

Jesse Vincent jesse at bestpractical.com
Thu Apr 19 13:08:41 EDT 2007

On Thu, Apr 19, 2007 at 10:53:47AM -0600, Ole Craig wrote:
> Yep, that's on my "RT annoyances" list too. No easy way to work around
> in the present product except to add the second email address to the
> ticket, in which case the person associated with those addresses will
> get 2 copies of RT correspondence, one to each address. This is
> sub-optimal.

One option would be to use the RT::Extension::MergeUsers plugin to let
you merge the users.

More information about the rt-users mailing list