[rt-users] RT 3.6.3 Issue sending email to RT Queues

Ole Craig ocraig at stillsecure.com
Thu Apr 19 14:42:27 EDT 2007

Jesse -
        Thanks! I hadn't seen that before. I'll give it a shot now that
I finally have hardware for an RT development system. 

(Originally setup RT as a proof-of-concept, we needed it, started using
it, and then I was faced with the quandaries inherent in doing piecemeal
development work on the production RT instance upon which my team came
to depend. Urk.)

On Thu, 2007-04-19 at 13:08 -0400, Jesse Vincent wrote:
> On Thu, Apr 19, 2007 at 10:53:47AM -0600, Ole Craig wrote:
> > Yep, that's on my "RT annoyances" list too. No easy way to work around
> > in the present product except to add the second email address to the
> > ticket, in which case the person associated with those addresses will
> > get 2 copies of RT correspondence, one to each address. This is
> > sub-optimal.
> One option would be to use the RT::Extension::MergeUsers plugin to let
> you merge the users.
/Ole Craig
Security Engineer
Team lead, customer support

ocraig at stillsecure.com
303-381-3824 direct
303-381-3802 support
303-381-3880 fax


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