[rt-users] ACE to Suppress History display

Gene LeDuc gleduc at mail.sdsu.edu
Thu Apr 19 14:20:25 EDT 2007

Thanks for the pointer, Mikko.  After a few minutes of mangling 
SelfService/Display.html I was able to get it to display only the basic 
ticket info and fields  without the history.  It would be nice if this was 
available via a "Suppress History" ACL entry so that it could be applied to 
Requestor or Unprivileged selectively at the Global or Queue level.

At 03:13 AM 4/19/2007, Mikko Lipasti wrote:
>Take a look at SelfService.
>Just point your browser to http://your.rt.site/path_to_rt/SelfService/ (in 
>other words, just add "SelfService/" to your RT address).
>It appears to display history but you could just remove it. It wouldn't 
>affect your other users (who won't be using SelfService but the full 
> > When the ticket is created, a login password is generated for the user and
> > he gets an acknowledgement e-mail with a link to the ticket and his login
> > credentials.  So he already has the rights to login to RT and see his
> > ticket (the ShowTicket right is granted to Requestor in the queue).  It
> > just shows him more than we want him to see.

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

More information about the rt-users mailing list