[rt-users] RTGUI, a Graphical User Interface for Best Practical's Request Tracker

[Torbjørn Moen]

Stephen Turner wrote:
> At Friday 4/20/2007 09:15 AM, Torbjørn Moen wrote:
>
>> Hi
>>
>> By "stand alone application" I mean an application that you start on 
>> your computer and not a web interface.
>>
>> I'll take a look on the REST interface either at work or when I get 
>> home, but it sounds interesting. My only concern is whether it will 
>> be able to get all the information that we need in an OK way. I would 
>> say my first concern regarding this is queue handling and updating 
>> the view of tickets in main window.
>
> Hi Torbjørn,
>
> You should definitely replace the direct database access with RT API 
> calls. For one thing, not everyone uses mysql with RT, so building 
> that dependency in is a problem.
>
> But more importantly, even if you abstract the database interface, 
> it's not just acls that you're bypassing by going directly to the 
> database - it's the whole "business" logic built into RT. To make a 
> usable app, you're going to have to replicate RT in your app. When RT 
> changes, you're app will likely break and you'll have to replicate the 
> RT changes in your app. It's not really a sustainable approach.
>
> Steve
>

I'm aware of the "MySQL problems". The reason we're using MySQL only is
1. This is a milestone/preview release. Since none of us ever used RT, 
we need feedback on how things look and feel. Therefore this release
2. Our main priority until 21st of May is creating a product that works 
for the IT Service at Gjøvik University College, They use MySQL. Given 
that we still are missing some important features and have a 100+ page 
report to write, time could become an issue:p


About RT changes ..... From what I can see there has only been minor 
changes to the database since RT3-release.

-- 
Best Regards
Torbjørn Moen on behalf on the RTGUI developers
http://hovedprosjekter.hig.no/v2007/imt/in/rtgui/
Bugtracker: http://mantis.hig.no