[rt-users] simple branding need

Richard P. Welty rwelty at averillpark.net
Sun Apr 22 11:11:30 EDT 2007

i have a simple "branding" need that doesn't really require
the full power of multiple instances (in fact, since my
situation literally is alternate branding of a product,
i don't really want multiple instances, as that would only
confuse the support staff.)

basically, what i'd like to have is a situation where when
a ticket is opened via email, say, to support at example.com,
rt remembers this when sending replies and generates sender
addresses appropriate to that particular support alias.

is this feasible in the current system, or would it require
patches or major work?


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