[rt-users] Attachment issue on RT 3.6.3

Jesse Vincent jesse at bestpractical.com
Tue Apr 24 11:23:41 EDT 2007

On Apr 24, 2007, at 3:59 AM, Mario Rimann wrote:

> Hi!
> We've freshly set up RT on a Gentoo box and most of it runs very  
> well by
> now. Most tickets will be opened through incoming emails.
> This is my current issue: Only text attachments are saved to the  
> database.
> All other (tested with JPG) file types that are sent in via mail  
> (inline
> or as attachment) or attached on the web GUI don't work.
> The result is, that the filename is shown in the ticket, but it is not
> linked. The DB row contains the filename, content Type but no content.
> The max size for attachments in the RT_SiteConfig is set to >10MB, and
> also MySQL's "max_packet_size" is set to a big value. The images I  
> tried
> to attach were <300K, so that shouldn't be a problem I think.
> Any help on this issue is very appreciated!

Do you see errors in the apache or syslog?

> Cheers,
> Mario
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