[rt-users] Attachment issue on RT 3.6.3
Jesse Vincent
jesse at bestpractical.com
Tue Apr 24 11:23:41 EDT 2007
On Apr 24, 2007, at 3:59 AM, Mario Rimann wrote:
> Hi!
>
> We've freshly set up RT on a Gentoo box and most of it runs very
> well by
> now. Most tickets will be opened through incoming emails.
>
> This is my current issue: Only text attachments are saved to the
> database.
> All other (tested with JPG) file types that are sent in via mail
> (inline
> or as attachment) or attached on the web GUI don't work.
>
> The result is, that the filename is shown in the ticket, but it is not
> linked. The DB row contains the filename, content Type but no content.
>
> The max size for attachments in the RT_SiteConfig is set to >10MB, and
> also MySQL's "max_packet_size" is set to a big value. The images I
> tried
> to attach were <300K, so that shouldn't be a problem I think.
>
> Any help on this issue is very appreciated!
Do you see errors in the apache or syslog?
>
> Cheers,
> Mario
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: PGP.sig
Type: application/pgp-signature
Size: 186 bytes
Desc: This is a digitally signed message part
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070424/4e710bcb/attachment.sig>
More information about the rt-users
mailing list