[rt-users] Detailed registration of time spend on a ticket

Tommy Abrahamsson tab at secu.dk
Wed Apr 25 01:42:03 EDT 2007


I'm trying to figure out how to use RT for more detailed time tracking when working on tickets. The reason is that I work for a specific client, which require specific hours and dates - not just "4 hours" - when I send the bill. The bill is monthly, which is why the need for more details. 

I'd really like to end up with something like this (note multiple registrations pr ticket): 


	problem with bla bla bla 
	09:00 - 11:00 

	problem with bla bla bla 	14:00 - 15:00 

	new problem with bla bla bla 
	10:00 - 11:00 

I'm not an expert on RT, so my knowledge isn't that great. I was thinking something like a CF pr ticket, ie Workhistory, which gets updated automatically when the ticket is updated. But that'll require that the ticket gets updated precisely when the job is done - which is not always the case :) 

So...does anyone have any good ideas? 

Hope this makes sense. Thanks in advance! 

Med venlig hilsen / Best regards 

Tommy Abrahamsson 
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