Re: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ)

[Jesse Vincent]

On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:

> During our correspondence with our customers by mail through the RT  
> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when  
> they are placed in the subject.
> Any ideas would be most welcome.
>
> Example:         "Subject: Fwd: [support.schilling.dk #120841]  
> Sÿgefunktion på kunde. ÿBLEGRÿDÿ - ÿblegrÿdå"
> Correct subject: "Subject: Fwd: [support.schilling.dk #120841]  
> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå"
>


What Perl version are you running? Are you current on MIME::Tools and  
Encode? Is it right in the database and/or webui?


> - Copy of "Show outgoing mail" from RT -----------------
> MIME-Version: 1.0
> In-Reply-To: <60E7170809C4FC4E825DDF39B7ECDE749F77D3 at mia>
> References: <RT-Ticket-120841 at Schilling A/S>  
> <60E7170809C4FC4E825DDF39B7ECDE749F77D3 at mia>
> Message-ID: <rt-3.6.3-11082-1177491838-329.120841-6-0 at Schilling A/S>
> Reply-To: support at schilling.dk
> content-type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> RT-Originator: bko at schilling.dk
> Managed-BY: RT 3.6.3 (http://www.bestpractical.com/rt/)
> Subject: =?ISO-8859-1?B? 
> RndkOiBbc3VwcG9ydC5zY2hpbGxpbmcuZGsgIzEyMDg0MV0gIFPDv2dl?= =? 
> ISO-8859-1?B? 
> ZnVua3Rpb24gcMOlIGt1bmRlLiDDv0JMRUdSw79Ew78gLSDDv2JsZWdy?= =? 
> ISO-8859-1?B?w79kw6U=?=
> Date: Wed, 25 Apr 2007 11:04:02 +0200
> RT-Ticket: support.schilling.dk #120841
> Precedence: bulk
> X-RT-Loop-Prevention: support.schilling.dk
> To: rh at schilling.dk
> Content-Transfer-Encoding: 8bit
> From: "Brian K. Olsen via RT" <support at schilling.dk>
> X-RT-Original-Encoding: iso-8859-1
>
> Test svar.
>
> ÆBLEGRØDÅ - æblegrødå
>
> /Brian
> ---------------------------------------------------------
>
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Systemkonsulent
>
> Schilling A/S
> Baldersbækvej 24-26
> DK-2635 Ishøj
> Tel: +45 70 27 99 00
> Fax: +45 70 27 99 10
> bko at schilling.dk
> www.schilling.dk
>
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