[rt-users] RT problem

Justin Zygmont justin at cityfone.net
Thu Apr 26 12:18:08 EDT 2007

Jesse Vincent wrote:
> On Apr 24, 2007, at 8:12 PM, Justin Zygmont wrote:
>> I have this strange and unexplainable problem with RT 3.4.6 on RHEL4. 
>> For some reason when using RT for any length of time, I get a 
>> mason_handler process taking up all 2 GB of ram on the server, and 
>> driving the load up to about 40, which causes the system to freeze.
>> You can see this from a top session just as it happens, the ram usage 
>> is 89.9%, is there any way to know what could be causing this?  I've 
>> ruled out fastcgi or apache from being a problem.  Any ideas would be 
>> appreciated.
> Nothing in the logs? I'd suspect infinite recursion.
> -jesse
>> 2948 apache    15   0 4317m 1.8g 1412 D   28 89.9   0:36.19 
>> mason_handler.f

Thanks for the info, I had seen what I thought was an unrelated error, 
but I think it was the cause after all.  There was a problem with a 
script since it needed DBD::Oracle, even though the module installed OK.

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