[rt-users] assigning a ticket to a user

[Gene LeDuc]

Try

-----------------------
my $Ticket = $self->TicketObj;
my $Transaction = $self->TransactionObj;
my $CreatorId = $Transaction->CreatorObj->Id;
my $Queue = $Ticket->QueueObj;
my $val = $Transaction->Type eq 'Correspond' && $Queue->IsAdminCc($CreatorId);
$Ticket->SetOwner($CreatorId) if $val;
return 1;
----------------------

At 02:17 PM 4/26/2007, Ramon Loureiro wrote:
>Hi,
>I`d like to solve this situation:
>
>A Requestor send an email to one queue.
>Two watchers receive the corresponding email.
>
>When one of the watchers answers the email I'd like him to be the owner of
>the ticket if he is an AdminCC
>
>what is the AdminCC id?
>$self->TicketObj->QueueObj->AdminCc->id  ?????
>
>-------------------------------------------------------------
>my $Value = $self->TicketObj->QueueObj->AdminCc->id ;
>$self->TicketObj->_Set(Field => 'Owner', Value => $Value);
>return 1;
>-------------------------------------------------------------
>
>thank you!
>
>
>
>
>
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University