[rt-users] assigning a ticket to a user

Ramon Loureiro loureiro at iua.upf.edu
Thu Apr 26 17:17:52 EDT 2007

I`d like to solve this situation:

A Requestor send an email to one queue.
Two watchers receive the corresponding email.

When one of the watchers answers the email I'd like him to be the owner of
the ticket if he is an AdminCC

what is the AdminCC id?
$self->TicketObj->QueueObj->AdminCc->id  ?????

my $Value = $self->TicketObj->QueueObj->AdminCc->id ;
$self->TicketObj->_Set(Field => 'Owner', Value => $Value);
return 1;

thank you!

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