[rt-users] assigning a ticket to a user

[Gene LeDuc]

I could have it wrong, but it is working for me.  Here's how I understand it:

When the e-mail comes in, $self->TransactionObj->CreatorObj->Id is the user 
id of the e-mail sender (because the sender's e-mail "created" the 
transaction).
my $CreatorId = $self->TransactionObj->CreatorObj->Id;

$val = $self->TicketObj->QueueObj->IsAdminCc($CreatorId) should return true 
if the transaction creator (the e-mail sender) is a member of AdminCc for 
that queue.

So, to set the owner of the ticket to the e-mail sender only if the sender 
is in AdminCc:
$self->TicketObj->SetOwner($CreatorId) if $val;


At 03:35 PM 4/26/2007, you wrote:
>Thank you!
>But, as I understand, this makes the requestor=creator to be the owner, do
>it?
>I´d like the first watcher who answers the email to be the owner...
>
>thanks for answering!!!
>
> > Try
> >
> > -----------------------
> > my $Ticket = $self->TicketObj;
> > my $Transaction = $self->TransactionObj;
> > my $CreatorId = $Transaction->CreatorObj->Id;
> > my $Queue = $Ticket->QueueObj;
> > my $val = $Transaction->Type eq 'Correspond' &&
> > $Queue->IsAdminCc($CreatorId);
> > $Ticket->SetOwner($CreatorId) if $val;
> > return 1;
> > ----------------------
> >
> > At 02:17 PM 4/26/2007, Ramon Loureiro wrote:
> >>Hi,
> >>I`d like to solve this situation:
> >>
> >>A Requestor send an email to one queue.
> >>Two watchers receive the corresponding email.
> >>
> >>When one of the watchers answers the email I'd like him to be the owner
> >> of
> >>the ticket if he is an AdminCC
> >>
> >>what is the AdminCC id?
> >>$self->TicketObj->QueueObj->AdminCc->id  ?????
> >>
> >>-------------------------------------------------------------
> >>my $Value = $self->TicketObj->QueueObj->AdminCc->id ;
> >>$self->TicketObj->_Set(Field => 'Owner', Value => $Value);
> >>return 1;
> >>-------------------------------------------------------------
> >>
> >>thank you!
> >>
> >>
> >>
> >>
> >>
> >>
> >>
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> >
> >
> > --
> > Gene LeDuc, GSEC
> > Security Analyst
> > San Diego State University
> >
> >


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University