[rt-users] ticket reopen

[Mustafa Badawi]

You are right. this is the default behaviour but it is not working for me. I
need to make it work again. What you suggested did not work. Any other
suggestion?

thanks
Mustafa Badawi

On 4/29/07, Joe Casadonte <joe.casadonte at oracle.com> wrote:
>
> On 4/27/2007 5:01 PM, Mustafa Badawi wrote:
>
> > I have a running installation of RT. I have a problem with reopening
> > resolved tickets by replying to the email sent when the ticket is
> > resolved. the ticket is updated with the reply email but the status
> > remains "resolved". where might the problem be and how can I
> > troubleshoot it?
>
> I guess that what you are seeing is default behavior, though I though I
> had changed it to do what you see.....
>
> Anyway, you probably want to look here:
>
>     $RT/share/html/Ticket/Update.html
>
> <tr><td align="right"><&|/l&>Status</&>:</td>
> <td>
> <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1]
> (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} ||
> ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
>
> Change the DefaultLabel parameter if your current status is Resolved.
>
>
> --
> Regards,
>
>
> joe
> Joe Casadonte
> joe.casadonte at oracle.com
>
> ==========                                                  ==========
> == The statements and opinions expressed here are my own and do not ==
> == necessarily represent those of Oracle Corporation.               ==
> ==========                                                  ==========
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070429/7d503658/attachment.htm>