[rt-users] ticket reopen

Stephen Turner sturner at MIT.EDU
Mon Apr 30 09:24:25 EDT 2007

At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
>I have a running installation of RT. I have a problem with reopening 
>resolved tickets by replying to the email sent when the ticket is 
>resolved. the ticket is updated with the reply email but the status 
>remains "resolved". where might the problem be and how can I troubleshoot it?
>Mustafa Badawi


I think the behavior you want is controlled by a global scrip:

On Correspond Open Tickets with template Blank

Can you check to see if you have that global scrip defined?


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