[rt-users] ticket reopen

[Stephen Turner]

At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
>I have a running installation of RT. I have a problem with reopening 
>resolved tickets by replying to the email sent when the ticket is 
>resolved. the ticket is updated with the reply email but the status 
>remains "resolved". where might the problem be and how can I troubleshoot it?
>
>Thanks
>Mustafa Badawi

Mustafa,

I think the behavior you want is controlled by a global scrip:

On Correspond Open Tickets with template Blank

Can you check to see if you have that global scrip defined?

Steve