[rt-users] ticket reopen

Mustafa Badawi mustafa.badawi at gmail.com
Mon Apr 30 16:33:17 EDT 2007

The default scrips are there for the queue I am using. The global scrips are
also there.

Joe, what code do you want me to post? I have traced all the logs but no
specific error is there (\var\log\messages). is there and way to see more
detailed debugging messages?

On 4/30/07, Stephen Turner <sturner at mit.edu> wrote:
> At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
> >I have a running installation of RT. I have a problem with reopening
> >resolved tickets by replying to the email sent when the ticket is
> >resolved. the ticket is updated with the reply email but the status
> >remains "resolved". where might the problem be and how can I troubleshoot
> it?
> >
> >Thanks
> >Mustafa Badawi
> Mustafa,
> I think the behavior you want is controlled by a global scrip:
> On Correspond Open Tickets with template Blank
> Can you check to see if you have that global scrip defined?
> Steve
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