[rt-users] Group Rights on System Groups & Role Groups

Jesse Vincent jesse at bestpractical.com
Mon Apr 30 09:39:04 EDT 2007

On Apr 24, 2007, at 12:01 PM, Stephen Turner wrote:

> Hello all,
> Something came up recently that I'm surprise I haven't noticed before.
> In our RT system, we distribute queue administration to the  
> business owners of the queues, and a queue admin recently reported  
> that on the Group Rights screen for his queue, he could not see any  
> groups listed under System Groups or Roles.
> What this means is that he can't see the full picture of group  
> access to his queue - for example he can't see that Everyone has  
> CreateTicket in his queue.
> Digging into the code shows me that the SeeGroup privilege controls  
> what groups you see on the GroupRights page, and apparently nobody  
> (except super users) have this privilege on the system groups or  
> role groups. I presume this is the RT default, as we haven't  
> fiddled with this.
> So next I hunted for a config screen that would allow me to set  
> access on these special groups, but I couldn't find one. I can hack  
> the group-rights-on-a-group URL with the special group's IDs, but  
> that doesn't feel quite kosher. I started wondering why this  
> function was hidden, and if I'm causing problems for myself if I  
> give SeeGroup on the Everyone, Privileged, AdminCc etc groups to  
> all my privileged RT users.
> Any thoughts or advice? Anyone encountered this before?

Yikes/Oops. I don't have a great answer for you. I suspect that these  
groups should be hardwired to be viewable by privileged users.

> Thanks,
> Steve
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
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