[rt-users] SetOwner chemistry

Konstantin Naryzhniy konstantinn at parallels.com
Mon Apr 30 10:23:01 EDT 2007


RT 3.6.1

Could anyone predict the results of setting ticket's owner manually through
simple SQL query: 

update Tickets set Owner = 123456 where id = 654321;  ?

I know that there are several tables updated in SetOwner method and I am
interested what consequences such  "brutal" workaround may cause.
So far I've tested this query and it looks fine for ticket updating and

If using this query multiple time eventually can trigger RT failure I
wouldn't want to use it.

Also, I would appreciate it very much if you could provide me with the list
of tables updated during SetOwner.

The reason I don't favor using SetOwner is that I do not know how to=) I'm
trying to write a custom auto ticket assingment perl-module that should be
put in crontab and I've just no idea how to utilize RT lib in there.
Seriosly, I'm no programmer))

Any help and advice appreciated,


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