[rt-users] Collapsed View of Ticket?

Gene LeDuc gleduc at mail.sdsu.edu
Mon Apr 30 12:04:10 EDT 2007

Joe, I'm looking over your wiki link below and have a question.  I don't 
know a thing about the way rt overlays local files at runtime, so be patient.

Step 1 creates local/html/Ticket and step 3 copies the original 
Display.html file into it from share/html/Ticket.

In step 4 we make changes to Display.html in the "share" tree but leave the 
one we copied into "local" tree.  I would have thought that a file in the 
"local" tree takes precedence over one in the "share" tree and so we would 
leave the original alone and modify the "local" version.  Is my assumption 
about how this works backwards or should step 4 have us modifying the 
"local" version instead of the "shared" version?


At 06:09 PM 4/29/2007, Joe Casadonte wrote:
>On 4/19/2007 2:26 PM, Ole Craig wrote:
>>I've noticed that tickets with many transactions take for-e-ver to load
>>(because each transaction is a separate DB query) so the idea would only
>>be worthwhile if it could be optimized such that transaction content is
>>only queried when the expansion is toggled.
>Perhaps this would help:
>    http://wiki.bestpractical.com/index.cgi?HideSystemTransactionsSometimes
>It hides RT_System messages on the main display, but not the History tab.
>Joe Casadonte
>joe.casadonte at oracle.com
>==========                                                  ==========
>== The statements and opinions expressed here are my own and do not ==
>== necessarily represent those of Oracle Corporation.               ==
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Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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