[rt-users] Adding Delete Button

William (Bill) Triest wtriest at chemistry.ohio-state.edu
Mon Apr 30 12:16:28 EDT 2007

Basically a lot of spam gets through our spam filtering and ends up in 
rt.  We hacked an older version of rt to have a delete button to the 
right of the take button under RT at a glance so we could easily delete 
spam.  I've been trying to find "the right way" to do add it back to our 
current version (3.6.3).

If you go to Customize "N" newest unowned tickets, you can add new 
Columns.  For the link option you have Display or Take.  I think I just 
need to add a delete option, and then add a Column (similar to the 
loc(Take) that's currently in there).  Is this correct?  If so, for the 
life of me I can't find what I need to edit it, and would appreciate 
some one pointing me in the right direction.

--Bill Triest
Systems Specialist
Department of Chemistry
The Ohio State University

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