[rt-users] Adding Delete Button

William (Bill) Triest wtriest at chemistry.ohio-state.edu
Mon Apr 30 13:47:49 EDT 2007


Thanks, we've already been working with spamassassin.  Other departments 
have what should be the exact same configuration and complain when 9 
spam a weekend get through.  When we have less then 9 in a night, we're 
happy.  Spam filtering is over 90% effective, but with our spam level 
that's just not sufficient.  Our best guess as to the root problem is 
the server can not handle the load.  Obviously fixing the root problem 
(in-effective spam filtering) would be ideal, and its something we are 
VERY actively working on. In the mean time my boss has charged me with 
adding back the delete button, thus my question.


Kenneth Marshall wrote:
> Bill,
> We found that putting RT behind DSPAM or another Baysian based filter
> was the best solution for us. The support staff monitor the quarantine
> and train the misses. It is accurate enough that only a very few ever
> make it to the RT system.
> Ken
> On Mon, Apr 30, 2007 at 12:16:28PM -0400, William (Bill) Triest wrote:
>> Basically a lot of spam gets through our spam filtering and ends up in 
>> rt.  We hacked an older version of rt to have a delete button to the 
>> right of the take button under RT at a glance so we could easily delete 
>> spam.  I've been trying to find "the right way" to do add it back to our 
>> current version (3.6.3).
>> If you go to Customize "N" newest unowned tickets, you can add new 
>> Columns.  For the link option you have Display or Take.  I think I just 
>> need to add a delete option, and then add a Column (similar to the 
>> loc(Take) that's currently in there).  Is this correct?  If so, for the 
>> life of me I can't find what I need to edit it, and would appreciate 
>> some one pointing me in the right direction.
>> --Bill Triest
>> Systems Specialist
>> Department of Chemistry
>> The Ohio State University
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