[rt-users] Adding Delete Button

[Benjamin Robson]

Bill,

Have you tried the old bogus-mx record trick?

That is, alter the MX records for the mail server handling inbound mail 
such that the first few MX entries (with the lower, but getting higher, 
record numbers) are bogus (point to nothing) and the valid MX entry isn't 
till later in the list and has the highest record number.  In the 
good-ol-days spambots wouldn't go past the first (or first few) MX entries 
if they were invalid, where legitimate mail servers would.  Even these 
days, bots will only go so far because they don't want to waste time doing 
too many attempts as they work their way through a target's list of MX 
entries trying to find one that works.

Anyway, just another idea to consider.  But I do think your in the region 
of rapidly diminishing returns.

BenR





"William (Bill) Triest" <wtriest at chemistry.ohio-state.edu> 
Sent by: rt-users-bounces at lists.bestpractical.com
01/05/2007 03:47 AM

To
Kenneth Marshall <ktm at rice.edu>, rt-users at lists.bestpractical.com
cc

Subject
Re: [rt-users] Adding Delete Button






Kenneth,

Thanks, we've already been working with spamassassin.  Other departments 
have what should be the exact same configuration and complain when 9 
spam a weekend get through.  When we have less then 9 in a night, we're 
happy.  Spam filtering is over 90% effective, but with our spam level 
that's just not sufficient.  Our best guess as to the root problem is 
the server can not handle the load.  Obviously fixing the root problem 
(in-effective spam filtering) would be ideal, and its something we are 
VERY actively working on. In the mean time my boss has charged me with 
adding back the delete button, thus my question.

Thanks,
Bill

Kenneth Marshall wrote:
> Bill,
>
> We found that putting RT behind DSPAM or another Baysian based filter
> was the best solution for us. The support staff monitor the quarantine
> and train the misses. It is accurate enough that only a very few ever
> make it to the RT system.
>
> Ken
>
> On Mon, Apr 30, 2007 at 12:16:28PM -0400, William (Bill) Triest wrote:
> 
>> Basically a lot of spam gets through our spam filtering and ends up in 
>> rt.  We hacked an older version of rt to have a delete button to the 
>> right of the take button under RT at a glance so we could easily delete 

>> spam.  I've been trying to find "the right way" to do add it back to 
our 
>> current version (3.6.3).
>>
>> If you go to Customize "N" newest unowned tickets, you can add new 
>> Columns.  For the link option you have Display or Take.  I think I just 

>> need to add a delete option, and then add a Column (similar to the 
>> loc(Take) that's currently in there).  Is this correct?  If so, for the 

>> life of me I can't find what I need to edit it, and would appreciate 
>> some one pointing me in the right direction.
>>
>> --Bill Triest
>> Systems Specialist
>> Department of Chemistry
>> The Ohio State University
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