[rt-users] History Display for a Ticket

Scott T. Hildreth shildreth at allantgroup.com
Thu Aug 2 12:53:09 EDT 2007

On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
> Scott,
> 	Normally, I would say that giving the privilege "ShowOutgoingEmail" 
> would do the trick. It works just like "ShowTicketComments". Having 
> rights like "SeeQueue" and "ShowTicket" does not do the trick alone. 
> However, I am now a little confused hearing that flipping the switch on 
> $OldestTransactionsFirst did the trick. 

  Maybe, I didn't explain it right.  They can see the replies & email it
is that all the history does not display on the page.  By reversing the 
order the newer transactions fill the page now and the older history is
not displaying.  I'm wondering if this is some sort of limit set?

> Unless you had already granted 
> that privilege ("ShowOutgoingEmail") and the descending order was the 
> problem. Interesting.
> Kenn
> Scott T. Hildreth wrote:
> > I know I must be missing something obvious hear, but I can't find the
> > answer.   I've had complaints about updates not displaying for a ticket.
> > The email would go out, but the reply was not shown in the Ticket
> > History.   I looked into it and saw the data was there just not
> > displaying on the web page.  So I set the $OldestTransactionsFirst
> > to '0' and the data showed up to the top of the history.  This turned
> > to be an option the users wanted anyways.  My question is how do you 
> > access the history data that is not showing on the page?  
> > 
> > 
> > Thanks.
> > 
Scott T. Hildreth <shildreth at allantgroup.com>

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