[rt-users] History Display for a Ticket

Kenneth Crocker KFCrocker at lbl.gov
Thu Aug 2 12:27:08 EDT 2007


	Normally, I would say that giving the privilege "ShowOutgoingEmail" 
would do the trick. It works just like "ShowTicketComments". Having 
rights like "SeeQueue" and "ShowTicket" does not do the trick alone. 
However, I am now a little confused hearing that flipping the switch on 
$OldestTransactionsFirst did the trick. Unless you had already granted 
that privilege ("ShowOutgoingEmail") and the descending order was the 
problem. Interesting.


Scott T. Hildreth wrote:
> I know I must be missing something obvious hear, but I can't find the
> answer.   I've had complaints about updates not displaying for a ticket.
> The email would go out, but the reply was not shown in the Ticket
> History.   I looked into it and saw the data was there just not
> displaying on the web page.  So I set the $OldestTransactionsFirst
> to '0' and the data showed up to the top of the history.  This turned
> to be an option the users wanted anyways.  My question is how do you 
> access the history data that is not showing on the page?  
> Thanks.

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