[rt-users] History Display for a Ticket
Kenneth Crocker
KFCrocker at lbl.gov
Thu Aug 2 12:27:08 EDT 2007
Scott,
Normally, I would say that giving the privilege "ShowOutgoingEmail"
would do the trick. It works just like "ShowTicketComments". Having
rights like "SeeQueue" and "ShowTicket" does not do the trick alone.
However, I am now a little confused hearing that flipping the switch on
$OldestTransactionsFirst did the trick. Unless you had already granted
that privilege ("ShowOutgoingEmail") and the descending order was the
problem. Interesting.
Kenn
LBNL
Scott T. Hildreth wrote:
> I know I must be missing something obvious hear, but I can't find the
> answer. I've had complaints about updates not displaying for a ticket.
> The email would go out, but the reply was not shown in the Ticket
> History. I looked into it and saw the data was there just not
> displaying on the web page. So I set the $OldestTransactionsFirst
> to '0' and the data showed up to the top of the history. This turned
> to be an option the users wanted anyways. My question is how do you
> access the history data that is not showing on the page?
>
>
> Thanks.
>
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