[rt-users] History Display for a Ticket

[Scott T. Hildreth]

On Fri, 2007-08-03 at 10:51 -0500, Scott T. Hildreth wrote:
> On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
> > On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
> > > Scott,
> > > 
> > > 
> > > 	Normally, I would say that giving the privilege "ShowOutgoingEmail" 
> > > would do the trick. It works just like "ShowTicketComments". Having 
> > > rights like "SeeQueue" and "ShowTicket" does not do the trick alone. 
> > > However, I am now a little confused hearing that flipping the switch on 
> > > $OldestTransactionsFirst did the trick. 
> > 
> >   Maybe, I didn't explain it right.  They can see the replies & email it
> > is that all the history does not display on the page.  By reversing the 
> > order the newer transactions fill the page now and the older history is
> > not displaying.  I'm wondering if this is some sort of limit set?
> > 
> 
>   This ticket I am looking at has 83 transactions.  Only 17 or so show 
>   up in the History section of the page. 

    Well, I opened my eyes wider and found this,
 
      http://wiki.bestpractical.com/view/HideTransactions

    which should show all the history on the History Tab, 
    although it shows a couple of more of the Transactions,
    they are all not there.

    Something is limiting the page size, not sure what.  I will
    continue testing, just seeing if more info will spark an 
    answer. 


>  Is there a way to display all
>   the transactions or have "next page" link?

    I see this is on the WishList on the wiki,

    "Ability to display ticket history by page, e.g. 15 rows/transaction 
     logs per page, with Next, First, Previous, Last buttons/links at the 
     bottom or top. Especially helpful and useful for tickets with huge 
     history/transactions and if using RT from a slow connection.

>    Does anyone else have 
>   this issue?   

  
    Thanks for listening. :-)
      
> 
> > 
> > > Unless you had already granted 
> > > that privilege ("ShowOutgoingEmail") and the descending order was the 
> > > problem. Interesting.
> > > 
> > > 
> > > Kenn
> > > LBNL
> > > 
> > > 
> > > Scott T. Hildreth wrote:
> > > > I know I must be missing something obvious hear, but I can't find the
> > > > answer.   I've had complaints about updates not displaying for a ticket.
> > > > The email would go out, but the reply was not shown in the Ticket
> > > > History.   I looked into it and saw the data was there just not
> > > > displaying on the web page.  So I set the $OldestTransactionsFirst
> > > > to '0' and the data showed up to the top of the history.  This turned
> > > > to be an option the users wanted anyways.  My question is how do you 
> > > > access the history data that is not showing on the page?  
> > > > 
> > > > 
> > > > Thanks.
> > > > 
-- 
Scott T. Hildreth <shildreth at allantgroup.com>