[rt-users] History Display for a Ticket

[Scott T. Hildreth]

On Fri, 2007-08-03 at 15:19 -0500, Scott T. Hildreth wrote:
> On Fri, 2007-08-03 at 10:51 -0500, Scott T. Hildreth wrote:
> > On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
> > > On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
> > > > Scott,
> > > > 
> > > > 
> > > > 	Normally, I would say that giving the privilege "ShowOutgoingEmail" 
> > > > would do the trick. It works just like "ShowTicketComments". Having 
> > > > rights like "SeeQueue" and "ShowTicket" does not do the trick alone. 
> > > > However, I am now a little confused hearing that flipping the switch on 
> > > > $OldestTransactionsFirst did the trick. 
> > > 
> > >   Maybe, I didn't explain it right.  They can see the replies & email it
> > > is that all the history does not display on the page.  By reversing the 
> > > order the newer transactions fill the page now and the older history is
> > > not displaying.  I'm wondering if this is some sort of limit set?
> > > 
> > 
> >   This ticket I am looking at has 83 transactions. 

      If I query the Transactions table, selecting only transactions for this 
      ticket that were created by non-RT::System ids, there are 29.  All of type
      RT::Ticket. If unset the $OldestTransactionsFirst, the history on the display 
      page shows the first 20 Tickets (non-system tickets, I added the HideTransactons override)
      If re-set $OldestTransactionsFirst in RT_SiteConfig.pm, stop apache, remove 
      mason_data/obj/*, restart apache, search for that ticket, the ticket display
      only shows the last 7 tickets.  I have looked at RT code and read relevant chapters
      in RT Essentials and I cannot figure out why the all history will not show up
      in the History section.  I feel like I am really overlooking something obvious, 
      does anyone have any ideas on what is going?

      Thanks.

      
>  Only 17 or so show 
> >   up in the History section of the page. 
> 
>     Well, I opened my eyes wider and found this,
>  
>       http://wiki.bestpractical.com/view/HideTransactions
> 
>     which should show all the history on the History Tab, 
>     although it shows a couple of more of the Transactions,
>     they are all not there.
> 
>     Something is limiting the page size, not sure what.  I will
>     continue testing, just seeing if more info will spark an 
>     answer. 
> 
> 
> >  Is there a way to display all
> >   the transactions or have "next page" link?
> 
>     I see this is on the WishList on the wiki,
> 
>     "Ability to display ticket history by page, e.g. 15 rows/transaction 
>      logs per page, with Next, First, Previous, Last buttons/links at the 
>      bottom or top. Especially helpful and useful for tickets with huge 
>      history/transactions and if using RT from a slow connection.
> 
> >    Does anyone else have 
> >   this issue?   
> 
>   
>     Thanks for listening. :-)
>       

> > 
> > > 
> > > > Unless you had already granted 
> > > > that privilege ("ShowOutgoingEmail") and the descending order was the 
> > > > problem. Interesting.
> > > > 
> > > > 
> > > > Kenn
> > > > LBNL
> > > > 
> > > > 
> > > > Scott T. Hildreth wrote:
> > > > > I know I must be missing something obvious hear, but I can't find the
> > > > > answer.   I've had complaints about updates not displaying for a ticket.
> > > > > The email would go out, but the reply was not shown in the Ticket
> > > > > History.   I looked into it and saw the data was there just not
> > > > > displaying on the web page.  So I set the $OldestTransactionsFirst
> > > > > to '0' and the data showed up to the top of the history.  This turned
> > > > > to be an option the users wanted anyways.  My question is how do you 
> > > > > access the history data that is not showing on the page?  
> > > > > 
> > > > > 
> > > > > Thanks.
> > > > > 
-- 
Scott T. Hildreth <shildreth at allantgroup.com>