[rt-users] History Display for a Ticket

Scott T. Hildreth shildreth at allantgroup.com
Wed Aug 8 10:09:24 EDT 2007

On Wed, 2007-08-08 at 08:28 -0400, Joe Casadonte wrote:
> On 8/7/2007 1:01 PM, Scott T. Hildreth wrote:
> >       If I query the Transactions table, selecting only transactions for this 
> >       ticket that were created by non-RT::System ids, there are 29.  All of type
> >       RT::Ticket. If unset the $OldestTransactionsFirst, the history on the display 
> >       page shows the first 20 Tickets (non-system tickets, I added the HideTransactons override)
> >       If re-set $OldestTransactionsFirst in RT_SiteConfig.pm, stop apache, remove 
> >       mason_data/obj/*, restart apache, search for that ticket, the ticket display
> >       only shows the last 7 tickets.  I have looked at RT code and read relevant chapters
> >       in RT Essentials and I cannot figure out why the all history will not show up
> >       in the History section.  I feel like I am really overlooking something obvious, 
> >       does anyone have any ideas on what is going?
> I just looked at the 3.6.3 code, and I can't see anything that would 
> limit the number of history records shown, nor do I see anything 
> different with OldestTransactionsFirst aside from ASC vs. DESC in the 
> select.  

  I couldn't find anything either.

> What code base are you on?
  3.6.4, but it happens with 3.6.3 as well.  

Scott T. Hildreth <shildreth at allantgroup.com>

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