[rt-users] Query to find open tkts where customer hasn't been replied to

Gary Oberbrunner garyo at genarts.com
Wed Aug 8 20:20:04 EDT 2007

Ruslan Zakirov wrote:
> Try the following:
> Queue = 'support' AND Status = 'open' AND Told < '-5 hours'

Simple, but unfortunately it mostly gets the cases where we're waiting for the
customer and not the other way around.

I'd be happy if I could say LastUpdatedBy <> Owner too...

> Sorry, but the UI doesn't support building queries where date fields
> are compared to each other.

Too bad.  Can I write an add-on of some kind?  I'll check the book...


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