[rt-users] I forgot how to do this

[Mathew Snyder]

That the thing.  I've done it before.  I just don't have the code I used so I
don't have anything to look at.  Although, I may have simply pulled down *all*
of the custom field values and told the script to skip those from custom fields
I wasn't looking for.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Roy El-Hames wrote:
> Matthew;
> 
> If you want (needed urgent) you can get your data using dbi and query
> the tables directly, the queries you need:
> select o.content from ObjectCustomFieldValues o left join CustomFields c
> on o.CustomField = c.id where c.Name = 'Environment';
> 
> I don't **think** there is a way within the RT methods to grab all
> values for a particular CF, from what I've seen it'll expect a ticket id
> (ie pull the value for one ticket) ..but I might be wrong .. if you are
> desperate use dbi as I mentioned above.
> 
> Regards;
> Roy
> 
> 
> Mathew Snyder wrote:
>> I need an outside script to provide the details so I can feed them
>> into another
>> application.
>>
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>
>>
>> James Moseley wrote:
>>  
>>> Matthew, what are you trying to accomplish?  Are you trying to come
>>> up with
>>> a RT scrip to get these values from within RT, or do you simply need an
>>> outside script to provide these details?
>>>
>>>
>>> James Moseley
>>>
>>>
>>>
>>>
>>>                                                                           
>>>              Mathew
>>> Snyder                                                             
>>> <theillien at yahoo.                                            
>>>             
>>> com>                                                       To
>>>              Sent by:                  RT
>>> Users                                        
>>> rt-users-bounces@         <rt-users at lists.bestpractical.com> 
>>>             
>>> lists.bestpractic                                          cc
>>>             
>>> al.com                                                       
>>>                                                                   
>>> Subject                                        Re: [rt-users] I
>>> forgot how to do                08/09/2007 12:16         
>>> this                                            
>>> PM                                                           
>>>                                                                           
>>>                                                                           
>>>                                                                           
>>>                                                                           
>>>                                                                           
>>>
>>>
>>>
>>>
>>> Mathew Snyder wrote:
>>>    
>>>> I need to get a list of all of the values for one particular custom
>>>>       
>>> field.  I
>>>    
>>>> had a script which did this after about a week or two of banging my
>>>> head
>>>>       
>>> against
>>>    
>>>> my desk.  However, I no longer have this script and am left banging my
>>>>       
>>> head
>>>    
>>>> again as I've forgotten how to gather this list up.
>>>>
>>>> I've tried using CustomFieldValue, CustomFieldValues, CustomField and
>>>> CustomFields.  I can't for the life of me figure out how to do
>>>> this.  Can
>>>> someone point me in the right direction?
>>>>
>>>>       
>>> Can anyone help with this?  I've exhausted all of the ideas I've come up
>>> with to
>>> sort it out.
>>>
>>> Mathew
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>> _______________________________________________
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>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>>
>>   
> 
>