[rt-users] race condition in "take ticket"

[Todd Chapman]

On Mon, Aug 13, 2007 at 03:04:20PM -0400, Jesse Vincent wrote:
> 
> 
> 
> On Mon, Aug 13, 2007 at 02:56:16PM -0400, Vivek Khera wrote:
> > In the dark ages, I reported some problems we had with our customer  
> > service people all clicking "take ticket" at the very same moment,  
> > and all of them succeeding (in their own view).
> > 
> > This just happened to us again (twice today!)  Three people clicked  
> > on the take link at the same time, and all three of them were  
> > assigned as the owner in succession.  The last one is the only one  
> > that "stuck".
> > 
> > I'm running 3.6.3; the production box hasn't been updated to 3.6.4  
> > yet.  Wasn't this race squashed a while back?  I'm on postgres if  
> > that matters.
> 
> I'm pretty sure that Todd submitted a patch that was supposed to sort
> this out. Todd?
> 

Yeah and I'm pretty sure the fix is in the latest RT release.

> 
> 
> > The ticket history shows it clearly:
> > 
> > 
> > #  Mon Aug 13 14:15:13 2007 pXXXXXX - Taken
> > 
> > #  Mon Aug 13 14:15:13 2007 mXXXXXX - Taken
> > 
> > #  Mon Aug 13 14:15:13 2007 sXXXXXX - Taken
> > 
> > 
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