[rt-users] race condition in "take ticket"

Jesse Vincent jesse at bestpractical.com
Mon Aug 13 15:04:20 EDT 2007




On Mon, Aug 13, 2007 at 02:56:16PM -0400, Vivek Khera wrote:
> In the dark ages, I reported some problems we had with our customer  
> service people all clicking "take ticket" at the very same moment,  
> and all of them succeeding (in their own view).
> 
> This just happened to us again (twice today!)  Three people clicked  
> on the take link at the same time, and all three of them were  
> assigned as the owner in succession.  The last one is the only one  
> that "stuck".
> 
> I'm running 3.6.3; the production box hasn't been updated to 3.6.4  
> yet.  Wasn't this race squashed a while back?  I'm on postgres if  
> that matters.

I'm pretty sure that Todd submitted a patch that was supposed to sort
this out. Todd?



> The ticket history shows it clearly:
> 
> 
> #  Mon Aug 13 14:15:13 2007 pXXXXXX - Taken
> 
> #  Mon Aug 13 14:15:13 2007 mXXXXXX - Taken
> 
> #  Mon Aug 13 14:15:13 2007 sXXXXXX - Taken
> 
> 
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