[rt-users] SetStatus and SetOwner scrip question

Mathew Snyder theillien at yahoo.com
Tue Aug 14 11:23:21 EDT 2007

RT 3.6.1

Condition: On Queue Change
Action: User Defined
Template: Not sure which one I should be using

I figure that that the Custom action cleanup code should be
$self->TicketObj->SetStatus("new"); and $self->TicketObj->SetOwner("Nobody");
but nothing happens.

This is my first attempt at a custom scrip so I don't know what needs to be
done/in place for it to work.  My Custom Condition is blank, my Custom action
preparation code is blank.

Any thoughts?
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