[rt-users] SetStatus and SetOwner scrip question

[Mathew Snyder]

I figured out part of it: Typo was causing problems.  As a result, the status is
now being set to "new" as I was looking for.  However, the owner is not being
changed.

I'm not seeing any errors in rt.log that would indicate why this is.  I've only
seen the messages telling me that scrips were being prepared and commits were
being made.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Gene LeDuc wrote:
> From your first post, I'm guessing that you want the status and owner
> set when a ticket is moved into a specific queue.  Is this correct?
> 
> Is your scrip in the "incoming" queue, the queue that the ticket is
> being moved into?
> 
> Is anything being logged in your rt.log file?
> 
> At 09:39 AM 8/14/2007, Mathew Snyder wrote:
>> I did what you suggested.  It still isn't having an effect.  The owner
>> doesn't
>> change nor does the status.
>>
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>
>>
>> Gene LeDuc wrote:
>> > Hi Mathew,
>> >
>> > If you have that code in the Cleanup area, make sure you have a "return
>> > 1;" in the Prep area (otherwise the Cleanup code doesn't execute).
>> >
>> > I'm not sure that you can pass "Nobody" to the SetOwner method; I think
>> > it wants an Id rather than a name.  Use $RT::Nobody->Id to get the Id
>> > for "Nobody":
>> >   $self->TicketObj->SetOwner($RT::Nobody->Id);
>> >
>> > Regarding which template, it doesn't matter because User Defined
>> actions
>> > can't access templates.  I always set it to Global:Blank so I don't
>> > think that it's actually doing anything.
>> >
>> > Regards,
>> > Gene
>> >
>> > At 08:23 AM 8/14/2007, Mathew Snyder wrote:
>> >> RT 3.6.1
>> >>
>> >> Condition: On Queue Change
>> >> Action: User Defined
>> >> Template: Not sure which one I should be using
>> >>
>> >> I figure that that the Custom action cleanup code should be
>> >> $self->TicketObj->SetStatus("new"); and
>> >> $self->TicketObj->SetOwner("Nobody");
>> >> but nothing happens.
>> >>
>> >> This is my first attempt at a custom scrip so I don't know what needs
>> >> to be
>> >> done/in place for it to work.  My Custom Condition is blank, my Custom
>> >> action
>> >> preparation code is blank.
>> >>
>> >> Any thoughts?
>> >> Mathew
>> >> --
>> >> Keep up with me and what I'm up to: http://theillien.blogspot.com
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>> >
> 
>