[rt-users] SetStatus and SetOwner scrip question

[Mathew Snyder]

I've tried:

$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner(Nobody);
$self->TicketObj->SetOwner("10");
$self->TicketObj->SetOwner(10);
$self->TicketObj->SetOwner(Name => "Nobody");
$self->TicketObj->SetOwner(Name => Nobody);
$self->TicketObj->SetOwner(Id => "10");
$self->TicketObj->SetOwner(Id => 10);

None of these has worked and nothing in rt.log indicates any problems.  I have
it set up with debug so I know I'm getting as much info as I can.

Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com


Gene LeDuc wrote:
> From your first post, I'm guessing that you want the status and owner
> set when a ticket is moved into a specific queue.  Is this correct?
> 
> Is your scrip in the "incoming" queue, the queue that the ticket is
> being moved into?
> 
> Is anything being logged in your rt.log file?
> 
> At 09:39 AM 8/14/2007, Mathew Snyder wrote:
>> I did what you suggested.  It still isn't having an effect.  The owner
>> doesn't
>> change nor does the status.
>>
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>>
>>
>> Gene LeDuc wrote:
>> > Hi Mathew,
>> >
>> > If you have that code in the Cleanup area, make sure you have a "return
>> > 1;" in the Prep area (otherwise the Cleanup code doesn't execute).
>> >
>> > I'm not sure that you can pass "Nobody" to the SetOwner method; I think
>> > it wants an Id rather than a name.  Use $RT::Nobody->Id to get the Id
>> > for "Nobody":
>> >   $self->TicketObj->SetOwner($RT::Nobody->Id);
>> >
>> > Regarding which template, it doesn't matter because User Defined
>> actions
>> > can't access templates.  I always set it to Global:Blank so I don't
>> > think that it's actually doing anything.
>> >
>> > Regards,
>> > Gene
>> >
>> > At 08:23 AM 8/14/2007, Mathew Snyder wrote:
>> >> RT 3.6.1
>> >>
>> >> Condition: On Queue Change
>> >> Action: User Defined
>> >> Template: Not sure which one I should be using
>> >>
>> >> I figure that that the Custom action cleanup code should be
>> >> $self->TicketObj->SetStatus("new"); and
>> >> $self->TicketObj->SetOwner("Nobody");
>> >> but nothing happens.
>> >>
>> >> This is my first attempt at a custom scrip so I don't know what needs
>> >> to be
>> >> done/in place for it to work.  My Custom Condition is blank, my Custom
>> >> action
>> >> preparation code is blank.
>> >>
>> >> Any thoughts?
>> >> Mathew
>> >> --
>> >> Keep up with me and what I'm up to: http://theillien.blogspot.com
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>> >
> 
>