[rt-users] SetStatus and SetOwner scrip question

Edge, Sean Sean.Edge at mtvnmix.com
Tue Aug 14 16:57:22 EDT 2007

I found this in the wiki, hope it helps.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
Sent: Tuesday, August 14, 2007 3:03 PM
To: Robert Long
Cc: Stephen Turner; RT Users
Subject: Re: [rt-users] SetStatus and SetOwner scrip question

Robert Long wrote:
> Have you tried moving the scrip to from TransactionCreate to 
> TransactionBatch? You may have to enable it in your RT_SiteConfig..
> .r'
> Mathew Snyder wrote:
>> Stephen Turner wrote:
>>> At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
>>>> I take it back.  It would appear you are correct.  I set up the 
>>>> scrip to log it's actions on this particular line of code and I'm 
>>>> getting:
>>>> [debug]: set owner: 814382: Owner changed from msnyder to Nobody 
>>>> ((eval 510):4)
>>>> However, there is no indication in the ticket that this is 
>>>> happening nor that it was returned to the original value.  So how 
>>>> can I get around this?
>>> Unfortunately we haven't found a way round this problem. What's odd 
>>> about your situation though is that I'd expect to see history 
>>> entries recording the two owner change transactions. Sorry I can't 
>>> be more helpful...
>>> Steve
>> Well that sucks. :(
>> Mathew

There is no TransactionCreate or TransactionBatch in my RT_SiteConfig.
All I have that is related to transactions is # Backward compatability
setting. Add/Delete Link used to record one # transaction and run one
scrip. Set this value to 1 if you want # only one of the link
transactions to have scrips run.
Set($LinkTransactionsRun1Scrip , 0);

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